/ Frequently asked questions for Delfi Nova


This FAQ guide describes the basic functions to reboot and perform troubleshooting on your Delfi Nova terminal.


  1. How do I perform a warm boot?
    To perform a warm boot, please press the reset-button with a stylus. The terminal will now reboot and then the warm boot is done.
  2. How do I perform a cold boot?
    To perform a cold boot, please press hold the reset button and windows-button (Power button). The terminal will now reboot and then the cold boot is done.
  3. How do I perform a clean boot?
    To perform a clean boot, please Press hold the reset button and windows-button (Power button). The display now turns back on. Enter 1277, then now press 12 and ENT. The terminal will now reboot and is set to factory default. NOTE! All programs + settings will be deleted!
  4. My terminal doesn’t read the barcodes, what can I do?
    If the terminal doesn’t read barcodes very well – or doesn’t read barcodes at all – please try to perform a cold boot. A red laser shield is placed on the front of the Memor. This shield has to be clean and without any scratches in order to perform the best scanning experience. Clean the laser shield using normal window-cleaning. If a scratch is too deep, the laser shield has to be replaced. In order to replace the laser shield, please return the Delfi Nova terminal to Delfi’s repair center using the RMA-form found on Delfi’s website;
    https://support.delfi.com/support/home?site=RepairStatus
  5. The keyboard doesn’t react, what can I do?
    If the terminal doesn’t react on any key press, please try to perform a cold boot. If the keyboard is still locked, please take the battery out by taking the battery-cover off on the back of the terminal. Leave the terminal without battery for a couple of minutes before inserting the battery again. The terminal will now automatically perform a cold boot. If the terminal still doesn’t react on any press from the keyboard, please return the Delfi Nova terminal to Delfi’s repair center using the RMA-form found on Delfi’s website;
    https://support.delfi.com/support/home?site=RepairFormular